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Long winded tale of Schlock shipping

I did not post on Wednesday. This is because I was in a heavy avoidance mode. I’d done all the book shipping preparation that was possible, but I was still tense and nervous that things would not go well. I had to give my brain things to do other than fret. So I read and surfed the internet and generally avoided everyone and everything that could remind me about all the worries in the back of my brain. A head stuffed full of repressed worries does not make for a good night’s sleep. I spent the entire night packing books in my dreams.

Thursday was the first day of shipping. The file boxes full of invoices and postage were finally put to use. Those file boxes loom large in my brain the more stuffed they get. By the time I am done sorting invoices and printing labels, I’ve put in about 50 hours of focused effort. Then I start printing postage. The boxes I carried to the Keep yesterday contained 60 hours of my effort and over ten thousand dollars worth of postage. It is very cathartic and tension reducing for me to look at those same boxes now that they are empty. The invoices and postage are now packages. Most of those packages I will never see or hear from again.

The first shipping day always begins slowly. I start with the single book packages first to let the helpers get a feel for how the process works. It does not take long before the volunteers are rearranging their packing stations and optimizing everything for efficiency and accuracy. I love to see that. At first I work right alongside everyone else. There is usually a pile of “special handling” packages that require too much explanation. It is one thing to explain a process that will work for a whole pile of invoices. It is something else to explain that this package gets an extra book because the person sent a separate payment, but asked that the books get shipped together. All the packages in “special handling” have stories attached and it is much easier for me to do them because I already know the stories.

By noon the special handling pile was gone. This was good because we began accumulating volunteers. That’s when I step back and stop doing any of the packing. Instead I started walking around and supervising. I checked all the processes, but everyone was working well and working smart. There was only one time I had to ask someone to change the way they were packing, not because it had caused a problem, but because it could potentially cause a problem. Everyone was very thorough. They kept finding problems and bringing them to me. I collected labels with no matching invoices, addressed packages with no zip codes, a big pile of packages with no postage because I’d miscounted how much to print, and a second pile of packages needing postage because I’d mis-estimated how many books would fit into a flat rate mailer.

At first the supervising left me ample time to sit down or snack on a bagel. But then more volunteers arrived and we finished all the big lists. I found myself with twice as many workers and they were all finishing lists faster because the lists were shorter. For the last three hours of the shipping I did not have a spare minute to think. There was always someone in need of a new list, or with a question, or lacking supplies. Then suddenly my boxes were empty. People came asking for the next assignment and I had none left to give. This was good, because I had reached frazzlement. I could hardly think coherently anymore. Fortunately the pizza arrived about then. I’d hardly eaten all day and I was famished.

I went home relieved, but not completely relaxed. I had that pile of problem packages to sort out. They threatened to disturb a second night’s sleep, but I squelched them with pie and a good book. Three hours of work this morning and I’d found solutions for all of the problem packages. Three helpers came back to the keep today. I’m really glad that they did come despite my frazzled assurances the night before that there wasn’t much left to do. I would not have been able to get those problem packages done and ready before the man with the mail truck showed up. He arrived just as we had finished and were all wondering what else there was to do. So we loaded the mail truck and it was all done.

There will be shipping tasks next week. Some new orders have come in. Some of those packages will find their way back to me. Then I’ll have to sort them out. Some postal worker will find a way to mangle books and we’ll need to send out replacements. I’ll still have work to do. But there is so much less. I don’t quite feel done yet. The book release party is tomorrow, I still have to run that. But I’m hoping that next week and the week after will bring more time for family and holiday and doing-nothing-in-particular.

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The shipping is done

I do not believe it. We had more packages to ship, more books to ship, everyone had to pay attention to which sketch went into which package, and it was still all finished today. It does not seem possible. I lay it all at the feet of the amazing volunteers who all pitched in so cheerfully. I would hand peopled complicated lists with multiple items and they would just go make it work. Every time I turned around someone was done and asking for more work or a new person had shown up to help. Not only that, but the people just accumulated. I think that only one person had to leave for another commitment. Everyone else just showed up and stayed until the job was done. At the end we had about 17 people working all at once. We took over the whole store.

We had the same very nice mail person who picked up for us the last two times we did shipping. I was glad to see him again. He came twice. He’ll come a third time tomorrow to pick up the last load of tubs. Tomorrow I’ll be back at Dragon’s Keep for a couple hours to take care off odds and ends. There are some clean up chores to do and extra shipping supplies to haul home. But suddenly I have space in my day tomorrow. Saturday is the party.

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I was doing so well…

Until today I had completely manage to avoid the over-stressed, suppressed-panic that made the last two book mailings such a grueling experience for us all. Today as I was processing some special handling orders and correlating with Howard, I discovered some minor errors. (wrong postage amounts printed for a couple orders and a much slimmer margin on the sketched editions than I expected.) Logically I can see that it is probably all going to be fine. But there is a voice screaming in the back of my head saying that since I got these things wrong, I might have gotten something else wrong and that “something else” might be disastrous.

So now I’m wound up tighter than a watch spring and I’m afraid I won’t be able to uncoil until after I hear back from people who received their books in good order.

Unfortunately my tension does not lead to good parenting decisions. Gleek and Patches were having a minor squabble and I over reacted at a level fit to be measured by local seismographs. I don’t like myself when I do that. I don’t like it when my need for them to obey is more important than their emotional security and development. I feel so out of control during those moments, yet they aren’t scared of me at all. I’m scared of me, but they aren’t, and so they argue. Which is exactly what I need them to not do. Again my needs before their needs. There is a huge difference between saying “Mommy needs some alone time” and “Get out!” On the up side, their lack of fear is an indicator that even though I feel out of control, I’m actually not. I feel out of control because I’m drawing close to a line I should not cross, not because I’m halfway across the field on the other side of the line.

Fortunately food came next and that calmed everyone down. Kiki asked where Daddy was. She notices too that Mom is less likely to lose it when Dad is here. I responded that Howard was at the Keep drawing. Kiki sighed because she misses him. It’s nice that the kids miss him when he disappears for a week. Then Kiki turned on my “Sanity Song” playlist for me. Which helped me get a better grip on myself. Kiki is so smart. She knew I was losing it and she quietly sought for ways to give it back to me. I’m very lucky to have her.

So now I need to just breathe, and trust in the work I’ve done, and trust that it will all go fine. I need to uncoil, because being under tension does not help at all.

I was doing so well… Read More »

Big Numbers

If you spend a long period of time working with large numbers, then smaller ones seem insignificant. This is an occupational hazard for me. I run a business where I’m routinely writing checks over a thousand dollars. (The books cost over$13,000 to print and postage is going to cost about that much to ship them.) This means that when I do the family budget and purchasing, I frequently find myself thinking “well it’s only $20.” But I still need to track those $20 purchases. In fact I need to track $1 purchases because money adds up. It adds up very quickly when you aren’t paying attention.

Howard has now signed and sketched over 1070 books. This means there are “only” 200 books left to do. I remember when we released Under New Management and the thought of sketching 300 books was daunting. Beyond that Howard needs to sign an additional 600 Tub of Happiness, over 200 Blackness Between, and just under 200 Under New Management. That’s tomorrow’s task. Then on Thursday we begin the shipping. There will be over 1600 packages and 2200 individual books.

I remember when sending out 50 Christmas cards sounded like a lot.

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Turning Inward

This week all of my energy has turned inward. I’ve spent lots of it on preparing for book mailing, but the rest of it has been focused on replenishing my reserves and meeting the needs of my family. I skipped out on my writer’s group, cub scout pack meeting, and a dinner hosted by my church women’s group. They are all events that I look forward to, but this past week I needed to focus all my energy into keeping things well managed at home so that Howard’s marathon week of book signing was as easy as possible. I also needed to really connect with the kids last week, because this week I’ll be handing them off to others and when I am home, I’ll be too tired.

It is strange to feel this turning inward. I’m not calling people or reaching out. I look forward to finishing the book mailing so that I don’t have to conserve myself so vigorously. I miss reaching out.

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House of cards

I’m not certain what it is about having a fire in the fireplace, but it make me mellow and contemplative. This is a very nice change after the high-stress business of the past week. Howard is more mellow and relaxed too. He’s taking a break from all the drawing today. This is really good. It means he’ll be ready for the home stretch on Monday.

Howard and I sat on a couch facing the cracking fire. “It’s really a miracle you know.” Howard said. It was a somewhat cryptic remark, but I knew exactly what he meant. It is a miracle that this life that we love manages to allow us to pay the bills. It is a miracle that despite our major reduction of income, our life has been happier and more full of wonderful things than it was before. It continues to amaze me that we can give Howard’s cartoons away for free on the internet and people still show up to buy books. It amazes me the wonderful kind words people send us that encourage us and make us believe that what we do is worth doing. Our life these days is like a house of cards that we carefully build one piece at a time. Sometimes I’m afraid to breathe for fear it will all come crashing down. Each moment the house stays standing feels like a miracle. But then when I look closer, I realize that many of the cards are glued together. Neither Howard nor I put the glue there, someone else came along after we were done. The glue is provided by the fans who come and love the house so much that they write emails, or forum posts, or tell their friends, or buy books, or simply laugh. Without those fans providing all that glue, this house would have fallen down long ago. And so I guess our life is not so much a miracle as a gift. It is gift given to us every day by the people who love Schlock Mercenary. I am awed and honored to receive the gift.

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Life does not stop for books

Today Patches came up to me and handed me a tiny little square of paper. He had cut it out himself. It was so small that when I held the paper between my thumb and forefinger, only the edges were visible. Patches very seriously informed me that it was a ticket. I thanked him, put it to one side of me, and went back to my work. A minute later Patches was at my elbow again with another ticket. Or rather, the same ticket because he had quietly collected the one he’d already given me. “Who stole my ticket?” I gasped. Patches giggled. And for a few minutes he gave me tickets from his little pile and then stole them back from me when I turned away. After a few minutes I suggested that Patches might want to give a ticket to his Daddy. Patches trotted off downstairs. Then wandered off to play something else.

Later Howard came upstairs, preparing to leave for Dragon’s Keep. Howard asked Patches for a hug. Patches tipped his head to the side, ready to launch into one of his explanations about how the hugs-for-mommy were in front of the hugs-for-daddy and that daddy would have to wait. This negotiation is a frequent one. Patches loves being in control of a commodity that his parents desire. At that moment I had an inspiration. I turned to Howard and asked where his ticket was. Howard and Patches both lit up. Howard went and retrieved his ticket. Patches accepted it seriously and then gave an enormous hug. Patches ran off to play, pleased that there was now a purpose for his little tickets. Howard says he fully intends to hoard tickets.

Gleek accompanied me on some of my mailing-prep errands today. We ended up sitting in Alphagrapics for about 30 minutes waiting for a print job. This kind of stop is potentially miserable for us both. Gleek is not a child who gets bored. Whenever boredom threatens, she will find something to do. Therein lies the problem, Gleek’s “somethings” are frequently active, loud, or otherwise disruptive to those around her. This time she acquired the calculator from the counter and began to play with it. But just pushing buttons on the calculator was not interesting enough, so she did it while spinning in circles. I was in a mood to be amused rather than irritated, so I watched her.

She was a ragamuffin with her tangly in-her-face hair and mismatched clothes. She even wore her brother’s boots (sans socks) because that was most handy when time came to go. Several times other customers looked at her, but I judged that she was cause for amusement not annoyance, so I did not ask her to stop. She was very good to stay in the open space in the middle where she would not disturb others. Every so often she would stop to wiggle her loose tooth. I hope she looses it before Christmas. Then she’ll have both top teeth missing and I’ll teach her how to sing “All I want for Christmas is my two front teeth.” As I watched her spin, I marveled once again at the energy levels she maintains. And I marveled even more at how well she has learned to curb her own impulses. If ever a child had the tendency to go feral, it would be Gleek, but she has not because she works so hard to please. Once the print job was done I began the process of coaxing Gleek into her coat. In the end I had to hold the coat out while she danced across the room and into it. We did it twice because it didn’t work right the first time. Then she danced into the car and we went home.

At bedtime tonight I carried each of the three younger ones to bed. Patches was scooped up as a sleepy puppy. He curled his whole body up on his pillow, assuring me that this is the way that puppies sleep. With much coaxing I convinced him to only put his head on the pillow and put the rest of him under the covers where he will be warm. Patches gave me a big hug and say with absolute confidence “You love my hugs.” I assured him that I did. Link was next. I couldn’t scoop him, but I did carry him. I groaned as I trudged up the stairs that he was getting so big he was going to have to carry me to bed next time. Link grinned from ear to ear. He loves the idea that someday he’ll be bigger than Mom. Gleek’s scooping was a little less smooth. Usually on the nights that Patches is a sleepy puppy, Gleek is content to be a sleepy kitty. Tonight she just wanted to stay up with Daddy. I carried her to bed anyway and tucked her in. Tonight she did not need extra talking. Some nights she needs me to just talk and listen to her. At bedtime, in the dark, she is finally able to focus on connecting and talking. There are few moments during the day when motion is not distracting from conversation. So I’ll spend a few extra minutes talking about “feelings and stuff.” At the end of it, she feels safe and loved and ready to let me leave.

The arrival of books has completely altered my week, but for the kids it hardly even registers as an event. I think that means I’ve worked things right.

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Preparations almost complete

I am having a quiet afternoon at home. This feels wrong when I know that Howard is down at Dragon’s Keep drawing until his arm falls off. But it is necessary. When Howard arrives home tonight and falls over with exhaustion, I must be alert and energetic enough to catch him before he hits the floor. The house needs to be in order and the kids need to be calm, because nothing is worse than dragging yourself home exhausted to find chaos. The calm and order can not happen unless I am here having a quiet afternoon.

I spent the morning wrangling my way through customs forms and printing international postage. It wasn’t hard, but it did require hours of careful concentration. But it is done. The request for postal pick-up has been made. I think I am ready. Next week the drawing will be all done and it will be my turn to work past the point of exhaustion while Howard recuperates and acts as support personnel.

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The marathon continues

Yesterday I likened book mailing to a marathon. We have now reached the phase where we’re exhausted and achy. Every step hurts and we wonder why we thought this was a good idea. The knowledge of how far there is left to run looms large. But if we just keep putting one foot in front of the other, eventually it will be mostly behind us and we’ll get that second wind to carry us through to completion. 3/4 of the sketch editions are signed and stamped. Hopefully before the end of today half of them will have sketches as well. I’m almost done prepping postage and labels. Come Monday I’ll have a pile more to do because lots more orders came in this week and they’ll need to be sorted and prepped.

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The Tub of Happiness Marathon

A Schlock Mercenary book release is much like running a marathon. There are months and months of advance preparation, book layout, printing, shipping arrangements. Then there are the pre-race jitters. Howard and I both had sleepless nights fretting over unpleasant scenarios. The arrival of the books is like the starters gun. Yesterday we ran flat out as fast as we could, trying to get everything done. Today we’re settling down to a sane pace because we can’t sprint our way through the next week and a half. We have to pick a pace we can maintain and just keep going until it is done.

Our garage smells of printer’s ink and binding glue. This is a happy smell. It is the smell of success. Yesterday, after all the books were moved in and the truck drove away, I stood at my kitchen counter and looked down at the book in my hand. A tension that I have been carrying inside me for two months unwound. I’d grown so used to it, that the release was a surprise. I now have everything I need to make good on the promises I made when I accepted money for books that didn’t exist yet.

There will problems with the mailing. There always are. But now they are all problems I have tools to solve, problems I have solved before. And most of the packages will just go to their recipients with no problems at all.

The Tub of Happiness Marathon Read More »