business

Time’s Up

It feels like time’s up. The schools have begun calling and emailing me with announcements for the coming year. Howard’s departure for GenCon is mere days away. I still have things to do to prepare for the oncoming events. Summer feels over even though we’re still in the first half of August. I suppose that is the natural consequence of school starting on August 20, summer vacation ends a full month before summer weather does. There is no time left for me to take the kids on enriching outings. Or for me to do a better job of summer gardening. I must let those intentions go and move forward to supporting them in school and trying to do a better job of fall gardening.

Today I perused the calendar, very familiar activity.
Look at this week: almost gone.

Click: next week has postage printing, shipping, Howard leaving for GenCon, watching my sister’s kids for a day, and hopefully a last family outing with the kids.

Click: The week after is when the beginning of school unfolds over three days. Monday, Gleek’s orientation day. Tuesday, First day of school. Wednesday, I drive Kiki to college and leave her there. I assume that Thursday, Friday, and Saturday will be divided among reactions to the previous and preparations for Worldcon.

Click: The week of WorldCon. Quiet at home.

Click: Return from Worldcon followed immediately by Salt Lake City Comic Con.

Most of my calendar perusals have stopped there. Surely that is enough. I can’t be expected to think of anything beyond all of that. Yet today I clicked onward and the weeks that follow are …empty. No events, just regularly scheduled days all the way into October. I am not so foolish as to think that emptiness is actually empty. We will be busy, but for the moment the illusion of being less busy is nice.

I really thought my kids would have meltdowns before the beginning of school. I braced for it. Then I was the one who had a big emotional reaction to the beginning of August, because it feels like we’re running out of time on this summer.

Back in June when I looked ahead across the hot months, I pondered what I should do for my family during that time. What should we set our minds to accomplish? An answer came to me clearly: Rest. So we rested instead of pushing. The kids played nearly endless hours of their favorite video games. The ones who love to read, spent time with books. The ones for whom reading is a chore touched none. No math was practiced, no skills worked on. Howard and I focused mostly on the work that we had to do. It was nice to let some of the things go. I don’t regret it. I only have the vaguest sort of guilt that perhaps we should have done something else. Instead we rested. I can only hope that we rested enough, because whatever comes next is coming in about a week.

Stress is not Logical

I woke up this morning stressed. I was stressed yesterday, but not at a drive-all-my-thoughts-and-actions level. Somehow the fact that it is Friday and I have almost run out of week tipped me over. There are all these things I need to do with various due dates.
Today
Contact the GenCon hotel and arrange for pre-payment
Count invoices and boxes to make sure we won’t run out of anything on Tuesday

Before Monday
Design flyers
Prepare house and yard for clan home evening (guests in the house)
Do all the laundry
Pack Howard for GenCon

By Tuesday
Set up the new 4G iPad, hopefully it’ll arrive in time to make the trip to GenCon. (Except I may need it here to set up Worldcon Point of sale system. Make a decision.)
Transfer my old iPhone to the Kidphone number (Maybe? think about it. It could be a credit card terminal at GenCon.)
Restock from the storage unit
Fill some wholesale orders of books
Ship the wholesale orders
Prepare the paperwork for GenCon (informational papers for on site folks)

Before WorldCon (Aug 27)
Sign up for the point of sale system
Buy peripherals for point of sale system (in time for them to be delivered and tested)
Set up point of sale system
Test point of sale system

Very important, Do as soon as possible so you don’t forget, no specific deadline looming
Weekly accounting
Finish setting up my phone (I need those contacts back)
Email people regarding the Jay Wake Book
Work layout for the Jay Wake Book
Call Adobe and shake a license number out of their customer support personnel because there is a snafu with Kiki’s product registration

In writing this post I am able to sort and categorize, but this morning all of those things were pounding in the front of my brain and jockeying for position. It seemed like I should start with the Must Be Done Today things, but my brain wouldn’t settle. So instead of trying to figure out what should come first, I asked myself which of these things was causing me the most stress. The answer was Accounting. We’ve spent a lot of money in the past few weeks between convention prep, a new HVAC system for the house, various medical expenses, and the college tuition/housing payment. My rough math told me we were covered, but my brain would not let it go. So I sat down and did the accounting. This is when I discovered that yes we are fine, BUT I really needed to make some payments to the credit cards today because while we have funds to cover things, both cards were nearing their limits and nothing would be likely to cause more stress in the next couple of weeks than the temporary inability to use a credit card. Logically accounting could wait until later, except for that one piece. Bills are paid, all is clear. And now I’m able to look at tasks by due date and proceed.

Interestingly Howard was feeling similar levels of stress this morning. It was also because a lower priority item was the one causing him the most stress. Brains are weird.

Busy Brain Day

My brain has been hopping through business tasks all day. I spent much of the morning looking at possible Point of Sale systems for our business. We’ve managed at conventions with a sort of cobbled together system, but it would be nice to have an integrated one that tracks everything for me rather than me having to figure out bits and pieces after the fact. Unfortunately this sort of analysis and decision making wears my brain out. Then my inner financial squirrel starts to make noises about the expense and don’t we really want to hold on to the money anyway. The financial squirrel likes to keep as much money stashed away as possible. But the storekeeper and accountant portions of my brain like this Point of Sale system very much.

I’d almost settled on a system when Howard needed to talk through some business things for upcoming conventions, so that required me to switch into booth manager brain. We also discussed the need for new headshots, a contract negotiation we need to undertake without offending the other party, and a contract that I really should have written and sent a week ago. So I ran downstairs and pulled out my contract writing brain. I was not quite done with that when it got to be time for my scheduled phone call with a publicist. We’ve never been very good about advertising Schlock. We comprehend the principles of marketing and branding, but I’ve never managed to figure out where and when to send out review copies. So spending an hour picking the brain of someone who does know was a very good idea. But I had to pull out my marketing brain.

Then I had pieces of all these different brains all taking up space in my head. Wait, that sounds way stranger than I thought it would. Rephrase. I had fragments of thoughts about Point of Sale systems, convention set up, marketing tasks, and contracts. So naturally I took my head full of fragments and went to buy a replacement for my seriously out of date phone. I have a new now, though I have mixed feelings about having it. The financial squirrel is not pleased at all, and the nostalgic part of me feels sad to part with my old one, it was a good companion for a long time. Yet as I’ve been setting up the new phone, it works so much better, so much more smoothly, that I’m losing my sadness very quickly. I’m going to be able to work and communicate on the go with far more capability. This is a good thing. If it were only a personal phone, I would have kept muddling through. Now I have a fully functional work device that I can carry in my pocket. Which was the point.

Now it is bedtime and there are lots of loose thoughts to mop up and tasks to put to bed. Or maybe it is me I need to put to bed so that I can finish tasks tomorrow. I think I’ll go with that plan.

Taking Care of Business

Today I am uploading the Tub of Happiness reprint files. There are 1377 images in the book, so it is going to take most of the day. Fortunately uploading is mostly a process I can walk away from. So I walk to where the sketch pages need to be trimmed and I work on that. We’re just about ready for Howard to start the process of signing and sketching copies of The Body Politic. We’ll be shipping these next week. I still need to pin down the exact days, but it’ll be Tuesday-ish through Friday-ish. Once I know the days for certain, I’ll have to put out the call for volunteers. Fortunately this shipping process is much smaller and simpler than that for the coins. The vast majority of the orders are one book into one box. we won’t have to assign people to stare at rows of coins and check them against an invoice. A few days of work and it will be done.

More of it would be done already except getting our furnace and AC replaced has proved to be distracting. I spent part of yesterday dismantling my shipping room so that they would have room to work. Today I have three men traipsing through my house carrying large things and making banging, clattering, and drilling noises. Also the house is stuffy because no AC. This afternoon or tomorrow I’ll get to reassemble my storage room. That process will be complicated by the fact that I need to sort merchandise into things that need to go to WorldCon and things that need to go to our storage unit rather than taking up space in my storage room.

Also distracting is the fact that this looks to be one of our most expensive weeks ever. The HVAC system replacement is not cheap and this morning Kiki came and showed me the amount due for her tuition, meal plan, and dorm fees. That number was not unexpected, but staring at it the same day as the other bill made the math portions of my brain kind of unhappy. Looming on Friday is the consultation with an oral surgeon about Kiki’s wisdom teeth, which very probably need to come out. It all adds up. The good news is that, as the boss of my company, I can decide that the Taylers did a really good job shipping all of those coins and perhaps they deserve a bonus. Thus money flows from the business account to the family accounts. But before I can do that, I have to sit down and do math on all the things which the business needs to pay in the next few months. I’m pretty sure it will all work out. I just need to sit down with the accounts and crunch all the numbers. This would be easier to accomplish if my work computer were not busy uploading and my house were not full of construction noise.

Three weeks until our lives shift from summer schedule into school schedule. Two weeks to GenCon. Four weeks to WorldCon. Book shipping next week. It is a lot to track and one of the reasons that I don’t actually attend any of the events. Me leaving the house adds significant layers of complication to everything. For this year I’m glad to stay home.

Computer Troubleshooting Again

After my last post in which I talked about my computer crashing woes. I had a couple of really helpful responses suggesting that the problem might be bad RAM. This was quite useful because I’d been thinking that everything inside the box was cleared as good, when that was not the case. The symptoms pointed to a hardware issue. So this morning I took my crash log and my computer over to Mireya at JPL Computers. She opened it up and helped me test all the RAM inside individually. This mostly consisted of putting each piece of RAM in all by itself and then seeing if the machine would boot. We found one stick of questionable RAM and one slot that was dusty. We reassembled it and checked it twice. No troubles booting.

I brought it home, plugged it in, and it crashed. I pulled out all of the old RAM, leaving only the brand new RAM. It crashed. I tried to think what could possibly be different in my house from when it worked fine in the store. Then I tipped the computer over to lay on its side. We had done all the testing with the panel open and the computer on its side. I restarted the computer and it has run without crashing since 5pm.

I’m not done with the trouble shooting, but my current theory involves a short or loose part. This afternoon I hurried to get my accounting done. Every momentary pause in response made me fear another crash. So I plowed through, getting as much work done in the window of time while the computer had decided to work. I didn’t get through all of it. I ran out of brain, so hopefully the computer will also work tomorrow.

As a tangential note, this whole experience has taught me not to think of a computer as a magic box, but instead as a conglomeration of bits any of which might break. I feel more competent now, but I would like to move on to the part where my magic box just does the work I ask it to do without causing me stress.

Editorial Work

This afternoon I carried all of the Schlock books and arranged them on a kitchen table for a photo. We’re opening pre-orders for The Body Politic tomorrow morning, which meant I had to create store items for the new book and for the nine book bundle.

I left the books where they were while I edited the photo and created the store item. Howard wandered through and looked at the array. “These are all the books you made.” I looked up from my laptop, confused for a moment. Then I realized he was right. Howard drew the comics, but I did the design and editorial work on all nine of the books. Howard is the author and creator, but the finished books are mine as well.

I’ve been pondering editorial work as I work on assembling the Jay Wake Book. My job is to create a framework and to remain as invisible as possible. That book must belong to the contributors, not to me. Yet I care deeply about the project. Many of the submissions have brought me to tears. If I didn’t I could not do a good job with it. An editor must be objective enough to see how a thing could be better and passionate enough about the work to understand what it needs and to put in the hours necessary to help it get there. I care very much about the Jay Wake Book, yet my emotions are not so raw that the process of creation hurts at every step. Mostly though, I feel honored to be able to be a part of such a creation.

I like making books.

Goodbye Kaspersky, I’m Going Back to Norton

The tech folks at Best Buy told my that Kaspersky was the preferred anti virus protection for computers. It was rated much better than Norton they said. So when I bought my new desktop machine two years ago, I put Kaspersky on it. When I bought a laptop a year later, I put Kaspersky on that as well. Today I removed Kaspersky from both machines and paid to put Norton on them instead. I did this even though I only renewed Kaspersky a few months ago. In the past eight or more years of running Norton on various machines, the number of times I’ve had to troubleshoot is zero. The list of troubles with Kaspersky is below.

It installed easily and registered without trouble. Life was fine for 335 days. Then Kaspersky started popping open windows reminding me to renew. I followed the instructions to renew. Kaspersky continued to remind me over and over again that I should renew, not recognizing I’d already done it. Once the deadline passed, I had to call customer support and they walked me through a click-chain to get the program to recognize the renewal.

I bought the laptop and put Kaspersky on it, figuring the renewal problem was just a glitch.

Then my desktop machine started losing hard drive space. A hidden file was eating up all the space. WinDirStat showed me that Kaspersky was saving giant log files of doom. Some of them were over 50GB. I deleted the files and meant to call customer support about it, but got too busy. The problem was solved a year later when my hard drive died and I had to re-install from scratch. It is possible that the Kaspersky log files contributed to that crash.

Yet at this point I was still ready to defend Kaspersky as a good program. I don’t know why.

Some update taught Kaspersky to send me continual pop-ups telling me that a newer version was available. I didn’t want to upgrade at that time. No toggle would tell the program to stop doing it. So I lived with near constant pop-up notifications for over a year on two different machines.

The renewals for both Kaspersky installations came up again. They both reminded me endlessly to renew, even though I’d already done it. After the deadline, I went through the click chain to make the program recognize that it had been renewed. It did…for about three days. Then it claimed that my account was expired again. Repeat for several weeks. I tried upgrading in the hope that it would fix the renewal recognition and make the pop ups go away. Two birds, one stone. Then it complained of database mis-matching. I deleted and re-installed the old version. Then Kaspersky took to sending me a warning that I was unprotected every time the machine started up, only to realize that maybe I was protected after all.

I suppose I could have placed customer support calls on these issues, but I don’t think that I should have to place regular customer support calls to figure out how to make a program behave like it should.

Kaspersky on the laptop was broken in some way that seriously slowed down the machine’s restart process. Sometimes it took ten minutes for the computer to be ready to work. I timed it. With Norton installed and Kaspersky removed, the restart time is under a minute.

Last week my desktop machine crashed multiple times. Diagnostics show there is nothing wrong with the hardware. I suspect that the broken Kaspersky installation was conflicting with some other piece of software.

I don’t imagine that everyone has this much trouble with Kaspersky. It wouldn’t be so highly recommended if they did, but I’m done. Norton sends me a polite email telling me when to renew. Then it emails me a receipt. The program itself just runs and updates. I know it won’t be smooth sailing from here out, because for some reason my postage program won’t connect, and I’m going to have to solve that. (But that is a different customer support failure entirely. One that involves a tech on the phone continually asking me if my IT department has done something to my machine and telling me to give a list to my IT department, when I’ve repeatedly made clear, I AM the IT department.) Yet I’m hopeful that I won’t have to think about virus software for at least a year.

Now I just need to re-group and figure out how to re-work my schedule around the fact that I spent four hours of today dealing with computer issues instead of working on the Jay Wake book.

Promises to Keep and Miles to Go Before We Sleep

Howard came home tired, so tired that he did not have the energy to feel despair over all the writing he intended to do during the retreat but then didn’t. He noted the existence of that emotion as one might note a pasture full of cows while driving past it on the freeway. Fortunately being at home, and watching a silly action movie, restored him long enough that he and I were able to hammer out a list of things. It is all the major things we need to do between now and mid-August when Howard departs for conventions. We’ve divided all the things into roughly equal parts. And I have saved the list under the title Oppressively Long List of Things To Do. Tomorrow we will do some of the things. The day after we’ll do the same. Piece by piece we will turn things to do into things done.

#1 on my to do list for every day between now and the end of August is to prevent anything from getting added to the list.

Shipping Update Final Day Tuesday June 4

This was the last day of shipping. From here out it will all be odds and ends, people who didn’t finish sending us their address until late, incorrect addresses, missing items, etc. We had a great crew and the work wrapped up far more quickly than expected.

Work hours today: 37
Packages shipped: approx 500

Running totals
Work hours:270
Packages shipped: All of the packages for which we have addresses 2395.
We’re still waiting on 117 people to tell us where to ship their coins. (If this is you, please go to schlockcoins.afterthecrowd.com. We’d really like to send your coins to you.) Part of my work for the rest of the week is emailing all of these people to ask for their addresses.

All backer levels are in the mail

People have been asking when they will be able to buy additional coins. Quick answer: Late June or early July.
Longer answer: I need to handle all the follow up customer support for Kickstarter backers before I can feel comfortable shipping out more coins. I also need to do an inventory count, participate in the Writing Excuses retreat, and catch up on all my other work. Then I will be prepared to manage a flood of store orders in a timely fashion.

Many thanks to everyone who participated in this project by backing it and helping ship it. This has been amazing.

Shipping Update June 3

Janci printed postage for 3 hours. I did customer support emails, organization, and special handling for 3 hours.
Work hours today: 6
Packages shipped: 7

Running totals
Work hours:233
Packages shipped: Approx 1800

No change to backer levels in the mail.
The following backer levels are in the mail:
Low numbered (9-99) Tagon’s Toughs coins
Tagon’s Toughs challenge coin
Two Tagon’s Toughs Challenge coins
Officer’s Club
NCO Club
Enlisted Mess US

Enlisted Mess International is mostly done.
All orders containing more than 8 coins. (We’re done boxing. Yay!)

All the postage is printed. Tomorrow we will ship all the remaining orders.