Author name: Sandra Tayler

Vandalism and choices

Last night the paint on my car was scratched with something sharp. This was done while my car was sitting in my driveway. It was not an accidental scrape. It is hard to accidentally scratch the F-bomb on the side of a vehicle. It is also hard to accidentally hash mark the hood so it looks similar to a game of tic tac toe. I suspect this vandalism is related to the fact that we recently locked our gate, thus forcing teens to hop the fence if they want to cut through our yard. We had to lock the gate so that my back yard neighbor’s toddler wouldn’t wander through the gate that was consistently left open. I even put up a sign apologizing for the necessity of locking the gate.

Now Howard and I are left with a choice. How do we act in response to the damage that was done to us? We know who tends to travel through our yard. Of the travelers we have ideas about who would do this kind of damage. But we have no proof. Innocent until proven guilty. And our suspicions could be wrong. Sometimes “nice” boys do really stupid things.

I’ve thought much today about the bishop in Les Miserables. The bishop took in Jean Val Jean and fed him. When Jean Val Jean responded by stealing the silver, the bishop did not punish him. Instead the bishop also gave Jean Val Jean the silver candlesticks. That act of kindness changed Jean Val Jean forever. I could act as the bishop did. I could return kindness for malice. A neighbor fixed the gate for me today. Now it will swing shut and latch instead of bouncing back open. This means I no longer need to lock the gate. But I have to wonder if rewarding vandalism with unimpeded passage through my yard teaches the wrong lesson. Perhaps in doing so, I am merely teaching a young and impressionable person that damaging property is an effective way to get what he wants. Perhaps the right answer is to lock the gate permanently and request that kids stop traipsing through my yard. The “one idiot ruined this for everyone” principle. But I don’t want to have to enforce that. I like good relations with my neighbors. I like most of the kids I see traipsing through my yard.

I have thought of calling the police, but that seems futile. They have much more important crimes to pursue and they’re unlikely to be able to find out who did it. I have thought of approaching the parents of the kids who generally travel my yard, not with the intention to accuse, but with a request that they help me seek the truth. But even worded carefully my request could be taken for an accusation. I don’t want to start a feud. I also do not want to start a witch hunt or a big neighborhood drama. And yet, I worry about the vandal if his damage passes without consequence. It is much better for children to learn consequences on small violations instead of large ones. On the other hand, perhaps a neighborhood drama is the only way this vandal will hear about the negative consequences of his act. Perhaps the witch hunt is necessary to create an awareness of guilt.

In the end my choices come down to who I want to be. Do I want to be a seeker of justice? Do I want to be a giver of mercy? Do I choose my actions because I fear the vandal might strike again if I anger him? Do I harbor anger, seeking vengeance and reparation for the damage that was done? I’ve figured out that vengeance does not interest me. I don’t need to punish. But somewhere out there is a boy who knows what he has done and either feels guilty or doesn’t even care. That boy needs to learn from this experience. He needs to learn why we do not damage the property of others just because we feel like it. I just wish I knew the best way to make sure that lesson gets learned.

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Shipping 1000 packages Phase 1: Collection of orders

I’ve decided to document the process I go through while preparing to host a shipping event where over 1000 packages get mailed out in a single day. I’m doing it because I think it might be interesting to any other small businesses out there who may need to attempt something similar. I’m also doing it for my own record. Someday, when we can afford to have other people do the shipping for us, I want to be able to remember what it was like. Also there is the chance that for some future shipping event, I will be unavailable. Then this series of entries can serve as a starting point for someone else to manage the job.

So. Here goes.

Collection of orders:
Our store is managed by volusion.com. They’ve been very good to us and their customer support has been excellent. There are many other store options available, but we’ve been happy with volusion. Like any other piece of complex software, the store has some quirks. Prior to opening orders I spend a day making sure that all the products have been entered correctly. I run test orders to make sure that postage is being calculated correctly. This time we were offering t-shirts, posters, mousepads, and magnets at the same time as books. I had to make sure that the inventory tracking functions of the store were working properly so that we don’t sell more than we have of any particular item.

Then we open orders and I have a steady flow of email from customers needing help. This shows me the weak spots in the system. I answer questions and clarify product descriptions to make sure that other people don’t have to ask the same question. Helping customers is rewarding. I love being able to solve the problems with a few clicks of my mouse.

One of the challenges of a pre-order period is that some of the orders have to be held for shipment later. Other orders do not contain a pre-ordered item and need to be shipped right away. The disadvantage of our volusion store is that it is not set up to manage mass mailings. It can handle high volume, but it is optimized for people who expect to turn around and ship out orders immediately. The best way I’ve found to keep track of which orders need to go out now and which need to be mailed, is to print out the paper invoices. These invoices have to be printed anyway because they have to be included with the orders. Fortunately the store has a batch function that lets me print a stack of invoices all at once. So each morning I print out the orders that came in the day before. I go through the stack and pull out any of the orders that do not contain pre-ordered items. Those get shipped out the same day. The remainder of the invoices get put into my file box.

Each invoice has and order number on it. I keep them in numerical order, 200 sheets per hanging folder. This allows me to pull and modify invoices as customers make requests. If two orders are to be combined, those two invoices get clipped together with a paper clip. If a person is moving, but doesn’t have the new address, I put a post-it note on the invoice detailing the situation and put the invoice in the “special handling” folder. That “special handling” folder is for all the orders that have specific instructions or need special attention. I make extensive use of post-it notes to make sure that all the customer needs are clearly labeled on the invoices. This is necessary because my brain gets too frazzled to remember everything.

Once all the sketch edition orders have come in, I begin to sort. Sorting will be the topic for the next post. Phase 2 Sorting

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Reading and rivalry

First off, thanks to everyone who commented on my last entry. I now have a list of books longer than my arm which I can try on Link. I’m sorry I can’t respond to all the comments individually, there were so many wonderful suggestions. Unfortunately I’m swamped just now with incoming book orders and customer support emails, oh and all that housework that I really should be doing. So one thank you is going to have to suffice for everyone. Thank you! Now I need to make a trip to the library and then I can toss books in front of Link and see which ones stick. ( It’s like the spaghetti test. You throw the spaghetti against the wall and if it sticks it is done. I’ve never actually gotten this test to work on spaghetti, but I’m optimistic about literacy.) I also decided to add an incentive plan to the project. (It’s like adding olive oil to the spaghetti. Sort of.) I told Link that if he could read a 100+ page book that had no pictures, then I would buy the family a pizza dinner. This prospect was greeted with excitement. The long term plan was for me to gradually increase the required page count necessary to earn pizza.

The plan was lovely, but then Link was telling Kiki about the plan. She grinned at him mischievously and said
“I have the perfect book for you!” Kiki then grabbed Robert Jordan’s The Eye of the World and thumped it down in front of Link. The Eye of the World is over 800 pages long with very small print. It landed in front of Link like a brick. Kiki had recently been required to read over 1000 pages for a class assignment. I’d given her Eye of the World because I figured she could knock off most of those pages in one go. She loved it. She loved it so much that she spent her lawn mowing money to buy the next book in the series. She was joking when she handed it to Link, but she was serious when she said what a good book it was.
Link’s eyes got wide. Then he looked at me. I laughed and said
“Link, if you read all of that book. I won’t just buy you pizza, I’ll buy you a video game.”
Link’s eyes lit up. “Really?!” he said.
I looked at him and at the book. 800 pages of complex vocabulary and characters. If Link can wade his way through that, he will have earned a video game. I may regret those words, since I’m trying to get the kids to cut back on video game time, but I decided not to take them back.
“Yes really.” I answered.
Link snatched the book and ran off to read. So far he likes it. The prologue is in medias res and includes a madman, sword fighting, and big magic. We’ll see how he does when he gets to the more expository passages. So now I’m left to wonder if I’ve set him up to fail, or if I’ve caused more trouble for myself because Link will get bogged down in a story that is too difficult for him. That could make him more convinced that reading is hard. But there is the chance, the hope, that he too will fall in love with Robert Jordan’s story. If only I can get him to love a story enough to read it, the battle is over. The chance is slim, but it is there. We’ll see. I’m still going to make that trip to the library. I can get him to take breaks from reading for video game to read something easier for pizza.
Hopefully soon I will not have to bribe him to read text-only books. Hopefully he will break through his belief that reading is work. Then reading will become its own reward.

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Getting my son to read

Link has a mental block about reading and writing. He does just fine once he gets started, but he always views the project with dislike. I was therefore, delighted to discover that Link will devour some manga. Give him Kingdom Hearts, Full Metal Alchemist, Naruto, or Pokemon and he’ll sit on the couch reading all afternoon. I responded to this discovery by giving him more manga because I figured that even though there were far more pictures than words, Link was still reading.

This decision of mine was supported by an article in a recent scouting magazine that talked about why boys don’t like to read as much as girls do. According to the article this is because boys are less interested in relationships, feelings, and dilemmas than girls are. Boys are far MORE interested in farts, adventure, fights, and physical humor. Boys also tend to be more visual. There are genres which cater to both interests. Girls can find Anne of Green Gables, Little House on the Prarie, Magic Tree House, Harry Potter, and a plethora of princess or fairy themed books. Boys can find animorphs, manga, comic strips, comic books, and pulp-style adventure stories. Take a look at those two lists. Which list is most likely to be recommended by librarians and teachers? Over and over again boys are told that the kinds of things that they like are not worthwhile. The comic books are snatched from their hands and replaced with Magic Tree House books. Don’t get me wrong. We love Magic Tree House here. Kiki went through them all. So did Gleek. Even Link read a bunch of them, but he did not love them. For Link they were tolerable, even enjoyable, but he would never give up a video game to read Magic Tree House. He regularly does when he has a new manga to read.

So I patted myself on the back for being an enlightened parent and I kept supplying manga. All would be well and good, except that today Link’s teacher confiscated the manga and told Link that in 5th grade he needed to be reading books that were not comics. I’m not upset with the teacher. The teacher is very nice and earnest in his desire to help Link. I love what the teacher has got planned to help Link learn to love reading. But the event has me re-thinking my attitude. There is nothing wrong with Link reading manga. I will continue to supply it, but I also need to help him branch out a little. There is a world of wonderful books out there and most of them do not have pictures. Link doesn’t have to choose to read them, but I do not want him to be intimidated by a page full of nothing but words. The only way I can see for him to overcome that intimidation is through practice. So, I’m going to have to quest to see if I can find some books with no pictures that Link can love. I want to find the book that Link will give up video game time to read. I don’t know if it exists.

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Pre-order day

You would think that the day we open pre-orders for a new book would be a celebratory day. After all, this is finally the day when we get paid for all the work that Howard did creating the Schlock strips and the layout work on the book. It turns out that the day AFTER the first Pre-order day is usually the celebratory one. By the second day, the print run is paid for and we’re feeling relaxed. pre-order day is stressful. We keep clicking to see how many orders have come in. Then we do impromptu analysis of how that stacks up to this-time-last-pre-order, which is an imprecise science at best. I spend much of my day fielding customer emails. Most of the emails are problems I can solve quickly and easily. Unfortunately some of the emails must be answered with “I’m sorry shipping costs so much, there’s nothing I can do about international shipping costs.” Then I spend an hour poking around in the store and rethinking my shipping decisions to make sure that there really is nothing I can do. Sometimes I have to update product pages to make wording more clear. Other times I have to help sort out payment problems. I don’t mind helping customers, but it is depressing if they have a problem that I really can’t solve. (This time it is just the cost of shipping, but last time our store was really hostile to one customer for no apparent reason.)

Tomorrow I get to start printing invoices and do a preliminary sort to send out any packages that don’t contain The Teraport Wars. I also get to do the accounting for the money that has come in. Later, after more of the orders have arrived, I’ll do counts to figure out the quantities of shipping supplies I’ll need to buy.

But more important, I need to make sure that those business tasks only occupy me completely during the mornings when the kids are all at school. I need to be available for them in the afternoon. Today I was distracted all day. My plan for family outings needs to be in addition to regular daily attention rather than in place of it.

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News and links

Hold on to Your Horses is featured as a prize for a contest over at WantNot.net. I’m very grateful to Mir for being willing to feature my book, thus letting many people know about it.

Pre-orders for The Teraport Wars are now open. You can order the regular edition or the Customer Choice Numbered Sketch Edition. The books are the same, but the sketched editions also have a hand drawn and individually numbered picture drawn on the final page of the book. The sketch editions are only available until 8 am mountain time on Friday, so get one before they’re gone.

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Re-thinking the family vacation

On Friday I threw some clothes into suitcases then we all piled into the car to spend two days in Pocatello Idaho. The event was a family reunion and it was based partly out of a hotel and partly out of my brother’s house. Family vacations always have stressful moments, but this was remarkably lacking in pre-trip I’ve-got-to-work-extra-hard-to-get-ready stress and post-trip I’ve-got-to-catch-up-on-work stress. We had a family trip that had almost no impact on the business side of our lives. This was astonishing to realize. I’ve been plotting and planning, trying to figure out how to carve out space for us to take a real family vacation. This trip showed me that instead of struggling to create space for a week long event, I should be planning smaller events more frequently. We should be “getting away” at least once per month to go to local things like the pool, or the zoo, or a museum, or a park. Then every three months or so we should be planning a weekend trip where we drive for a few hours, stay at a hotel (or campground), and do some fun stuff. In fact we’re probably better off with more frequent family time than with a big effort to make a big trip. I’m already making plans for what we’ll do.

Once per week, Family Home Evening where we spend about an hour playing a game, talking, etc.
Once per month, a family outing to something local like a swimming pool.
Every 3-6 months, a weekend get away to see something new.

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Recipe for an unfortunate Sunday morning

On Friday:
haul children out of town to visit relatives. Lete them swim for two hours. Give them kittnes to play with, a huge dirt hill to clmimb, and a fire for marshmallow roasting. Keep them up at least 4 hours past their normal bedtime and make them sleep poorly in unfamiliar beds.

On Saturday:
Haul kids out of bed early to eat breakfast at the hotel. Drive to a huge public pool with water slides. Swim for two and half hours. Eat lunch. Return to hotel and swim in the hotel pool for three more hours. Do a craft. Eat pizza. Stay up late again. Have them sleep with too may people per bed. Make sure that mom sleeps with them, so that she is also poorly rested.

On Sunday:
reap an abundant crop of tantrums from everyone.

The good news is that we’re more likely to remember Friday and Saturday than Sunday.

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Snippets from a family vacation

We arrived at my brother’s house and the kids wen barreling from the car. Adults followed at a more sedate pace. After all of the “”hello, how are you” we noticed that there was a significant lack of running, shouting, thumping, and laughing. The kids had all vanished. We found them in the garage. They were cooing and cuddling the batch of five-day-old kittens that my brother’s cat provided. Six children cuddling six little bundles of fur. It was adorable.

“What are you doing?” asked Kiki as Howard rocked a mounted-in-tire-and-cement tether ball pole into a tipped position.
“Well,” Howard answered. “It used to be that if I could get it tipped, then I could let it fall back into place and it would catapult me into the air.” He let the pole fall. He bounced, but did not catapult. “But I”m heavier now.” He sighed. Howard’s eyes met mine. I started the sentence but he finished it with me. “I need a bigger one.” I love knowing him so well that I know what he’ll say.

My brother uses old tires in his garden. He didn’t plant a garden this year because he was too busy moving, so the tires were laying in a pile. I turned and noticed Patch standing still while Gleek carefully lifted a tire over his head. It joined the stack of two which had already been stacked around him. Patch, grinning from ear to ear, was up to his shoulders in stacked tires. I was just pondering whether the fun they were having was worth the inevitable filth that playing with tires would produce, when my sister in law spoke up.
“Oh don’t let them play with those. There are spiders in them.”
I hollered this warning over to Patch and Gleek. Patch’s smile dissolved, and he hugged his arms close to his body. Gleek, impressed with the urgent need of getting Patch out of the rind of spider-infested tires, began lifting the top one back off. This caused Patch to squeal in terror because a spider might land on his head. Patch’s panic level was rising by the second.
Fortunately all of this only took seconds and I was only a few steps away. I lifted Patch out of the ring of sideriffic terror and inspected him for crawly things. There weren’t any, but Patch needed extra hugs just in case. No one touched the tires after that.

Trying to keep track of kids at a public pool on Labor Day weekend is like an extended game of Where’s Waldo, but you can only see heads and Waldo is allowed to move around. Oh, and there is the chance that if you don’t find Waldo, he might drown. We had bunches of fun, but it was not relaxing fun for the parents. The hotel pool had no water slides, but my kids were the only ones in the water, so I could just sit off to the side and relax.

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Out of town

I was so busy fretting over the zombie that I completely neglected to mention that I’ll be out of town all weekend. There’s a family reunion to attend and probable limited internet access. The hotel has access, but solitary time with said access is going to be limited. I shall consider the fate of the zombie doll when I get home. In the meantime I shall enjoy the company of live people.

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